Frequently asked questions
Is your company Bonded and Insured?
Yes we are bonded and insured.
What should I have available to my cleaner?
Please have a cleaning supplies , mop, broom, bucket, and vacuum available prior to your cleaning. If you need any or all of these items, we are happy to provide them.
How do you access my home?
Many of our clients provide us with an extra key, but some prefer to be present during the cleaning or just let our cleaning crew in . You might or might not stay during the cleaning.
Will I have the same cleaner?
We will do our best to keep the some cleaning personel ,however, if s/he is unavailable on your chosen date/time, we will send someone else with an excellent cleaning skills as replacement!
What should I do when you arrive?
Please inform our cleaning personel if there is some area in your house that you would like them to pay more attention or of any delicate items or areas you don’t want to be cleaned at the moment.
Should I tip my cleaner?
Yes. Tipping is greatly appreciated and is typically 15% of the regular cleaning price. Please leave your tip in cash and clearly labeled in an envelope. We do accept credit card tips as well.
How do I pay for the service?
We accept MasterCard, Visa, and American Express and checks.
What is your cancellation policy?
If you need to cancel or reschedule your appointment, please call us at least 48 hours in advance.
Cancel or reschedule some day of your cleaning: Unable to refund
Missed appointment Fee: If cleaner arrives for a scheduled booking, but they're unable to gain entry or get started:Unable to refund. If you miss this courtesywindow, we’ll need to charge you 100% of the entire cleaning fee. The charge is non-refundable.
What if something in my home gets broken?
If you’re not home, we will leave the item in clear view with a note. The client services team will then notify you about completing a damage report to have it replaced. This rarely happens, but we’re 100% honest when it does and take full responsibility. The cleaning crew are not penalized for any mishaps – accidents happen.
What if my cleaning falls on a holiday?
We are usually closed during the holidays. We will contact you in advance to see if some of our cleaners is available to clean during the holidays.
How do I provide feedback on my cleanings?
After your cleaning, we will call you to discuss your cleaning experience or send you an email requesting your feedback.